FAQ
We do not offer refunds unless the item is faulty, as all clothing is made to order. This helps us reduce waste and support sustainable practices.
If your item has a fault, please contact us within 14 days of delivery with proof of purchase and details of the issue. We will offer a replacement, repair, or refund for faulty items.
We do not accept exchanges for non-faulty items, as all garments are custom-made specifically for you.
Delivery times vary depending on your location and the complexity of your order. You will receive an estimated delivery date when placing your order.
If you have any questions or need assistance, please contact us at Email: help@polarorbear.com.
If you are interested in working with us, please reach out at Email: help@polarorbear.com.