FAQ | polar or bear

Do you offer refunds?

We do not offer refunds unless the item is faulty, as all clothing is made to order. This helps us reduce waste and support sustainable practices.

What if my item is faulty?

If your item has a fault, please contact us within 14 days of delivery with proof of purchase and details of the issue. We will offer a replacement, repair, or refund for faulty items.

Can I exchange my order?

We do not accept exchanges for non-faulty items, as all garments are custom-made specifically for you.

How long does delivery take?

Delivery times vary depending on your location and the complexity of your order. You will receive an estimated delivery date when placing your order.

How can I contact customer support?

If you have any questions or need assistance, please contact us at Email: help@polarorbear.com.

Would you like to work with Polar Or Bear LTD?

If you are interested in working with us, please reach out at Email: help@polarorbear.com.